Customer Service That Acts: AI That Doesn't Just Answer, It Solves
E-Commerce & Logistics Client
We built an intelligent customer service platform that handles inquiries in 25+ languages AND takes action: processing refunds, updating orders, modifying accounts, and resolving issues autonomously.
At a Glance
Key results and metrics from this project.
The Challenge
Customers expect instant resolution, not just answers. They want their refund processed, their order changed, their account updated. Most AI systems can only provide information, requiring human agents to take action.
The Solution
What we built to solve the challenge.
- Unified inbox across email, WhatsApp, SMS, chat
- Real-time language detection and translation
- Order management interface
- Customer satisfaction tracking
- E-commerce platform integration (Shopify, WooCommerce)
- Logistics system integration for tracking
- Payment processor integration for refunds
- CRM integration for complete customer view
- Multilingual NLU in 25+ languages
- Action-oriented resolution (not just answers)
- Autonomous refund and order processing
- Account modification capabilities
Key Capabilities
Technology Stack
The Business Impact
Measurable results and transformation.
Customers receive instant resolution in their preferred language. Refunds, order changes, and account updates happen automatically. 70% reduction in support costs while improving satisfaction to 92%.
Related Projects
Similar work you might find interesting.
32 Health Domains. 32 AI Assistants. One Dashboard.
Your personal health command center
What If You Could Ask Every AI Model at Once?
Multi-model synthesis for better answers
Institutional-Grade Lending: AI-Powered Underwriting That Thinks Like Your Best Analyst
Hours to minutes. Perfect consistency.
Ready to Build Something Like This?
Let's talk about your project. Free strategy call, no pressure.